Refund policy

Returns & Refund Policy

Thank you so much for supporting independent art and music. Every order means the world to us.

As a small artist-run store, we’re unable to process returns or exchanges. However, we’re happy to offer store credit in certain cases.

No Returns or Exchanges

Please note that all sales are final.
We do not accept returns, refunds, or exchanges for change of mind, sizing, or accidental orders.

If there is an issue with your item (e.g. damaged, defective, or incorrect), please contact us at jemmaunited@eightmgmt.com within 7 days of receiving your order. We’ll review your case and may provide store credit where appropriate.

Store Credit

Store credit may be issued at our discretion for items that:

• Arrive damaged or incorrect, and

• Are reported within 7 days of delivery.

Store credit will be provided in the form of a unique code to use on future purchases.

Shipping & Lost Orders

All orders are shipped via Australia Post with tracking (where available).
If your order does not include tracking, we unfortunately cannot be held responsible for lost or missing packages once they have been lodged with Australia Post.

Please ensure your shipping details are correct at checkout, as we are unable to replace or refund orders shipped to an incorrect address.

Thank You

As an independent artist without a full team, every order is packed and managed with care. Your understanding and support allow me to continue creating and sharing my music. 💌